Refund policy
Thank you for shopping with us! We value your satisfaction and aim to make the return process as simple as possible. Please review our policy below:
Returns
- You have 14 calendar days from the date you received your item to request a return.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- The item must be in its original packaging and include any accessories, manuals, or documentation.
- Proof of purchase (receipt or order confirmation) is required to complete your return.
Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Downloadable software products
- Personal care items (e.g., cosmetics, hygiene products)
- Final sale or clearance items
Refunds
- All sales final.
Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange an item for the same product, please contact us at info@oddstranger.art.
Return Shipping
- Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., you received a defective or incorrect item).
- Shipping costs are non-refundable.
How to Initiate a Return
- Contact our support team at info@oddstranger.art with your order number and reason for return.
- We will provide you with a return authorization and shipping instructions.
- Package the item securely and send it back using the instructions provided.
If you have any questions about our Return Policy, please contact us at info@oddstranger.art.