Return Policy

Thank you for shopping with us! We value your satisfaction and aim to make the return process as simple as possible. Please review our policy below:

Returns

• You have 30 calendar days from the date you received your item to request a return.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• The item must be in its original packaging and include any accessories, manuals, or documentation.
• Proof of purchase (receipt or order confirmation) is required to complete your return.

Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Downloadable software products
• Personal care items (e.g., cosmetics, hygiene products)
• Final sale or clearance items

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.

Exchanges

• We only replace items if they are defective or damaged.
• If you need to exchange an item for the same product, please contact us at [support@example.com].

Return Shipping

• Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., you received a defective or incorrect item).
• Shipping costs are non-refundable.

How to Initiate a Return

1. Contact our support team at [info@oddstranger.art] with your order number and reason for return.
2. We will provide you with a return authorization and shipping instructions.
3. Package the item securely and send it back using the instructions provided.

If you have any questions about our Return Policy, please contact us at [info@oddstranger.art].